We accept all major credit cards and use Stripe to process all payments and subscriptions. Stripe handles all payment requests and stored information. They are a leading payment processor and employ the highest levels of security and encryption.
How do I cancel my subscription?
You can cancel your subscription at anytime by emailing firstname.lastname@example.org. We will process all cancellations within 2 business days. If your re-bill falls within this window and we are not able to cancel the subscription before processing the next payment, we will refund the payment and cancel the subscription. The cancellation email must be sent before the re-bill date in order to receive a refunded payment.
How does my subscription work?
Each month after your initial charge you will be subsequently billed for your selected plan. If at any time your card is declined we will notify you with an opportunity to update the information. If your payment lapses your analytics will be paused until you update any necessary billing information.
Can I upgrade my account?
You can upgrade your account at any time. If you upgrade in the middle of a billing cycle your payment will be prorated for the correct amount.
Do you require any contracts?
You are not under any billing contracts and can cancel anytime. Our software is billed month to month.
Can I downgrade my account?
You can downgrade your account at any time. If you downgrade in the middle of a billing cycle you will be credited on your next payment draft.
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