This is an Agreement between you and Socialinsight.io Analytics that describes the Terms of Service
(“Terms”) with respect to your access to and use of content, reports,
documents, products, and online services (referred to collectively as the
“Services”) we make available through www.socialinsight.io (“Site”). Please
take the time to read the Agreement carefully as it governs your use of the
Site and Services.
All of the terms of the Agreement apply without modification by you and together
constitute legally binding terms between you and Socialinsight.io. By using or
accessing the Site and/or Services, or by agreeing to the Terms where the
option is made available to you, you understand and agree to abide by these
Terms of Service whether on your own behalf or on behalf of the company,
business or organization you represent. If you do not agree, you may not use or
access the Sites and Services.
From time to time, Socialinsight.io
may revise, amend or otherwise change these Terms without prior notice to
you. You acknowledge and agree that it is your responsibility to review these
Terms of Service periodically for changes. You agree that your use of the
Services after the effective date of such change will constitute your consent
to the revised, amended, or otherwise changed Terms. If you do not agree to the
changes, you must stop using the Services.
Your Use of The Services
provides you with a limited, non-exclusive, non-transferable, personal and
non-sub-licensable license to use the Site. Accordingly, you agree that you
will not reproduce, duplicate, copy, sell, trade or resell the Services for any
purpose. You must not obscure, alter, remove or delete any copyright or other
proprietary notices contained in the Services. You will not copy, modify,
adapt, translate or otherwise create derivative works of any of the Services
obtained from the Site. You warrant that you will not attempt or assist others
to attempt or actually reverse engineer, decompile, disassemble or otherwise
attempt to discover the source code of the Software. You agree to comply with
all applicable laws and regulations in your use of and access to the Site,
Services, and Software.
Provision Of The Services
You understand and agree that
Socialinsight.io Analytics may modify, terminate, suspend, or otherwise adjust
any and all aspects of the Services at any time without prior notice to you.
You acknowledge and agree that if Socialinsight.io disables access to your
account for non-payment or other material breach of the Terms, you may be
prevented from accessing the Services, your account details or any files or
other content which is contained in your account.
Accounts, Passwords and
As part of the registration process, you are required to create a Socialinsight.io
account (“Account”) and provide certain information including, but not limited
to, your name, the business name, address, phone number, credit card, and email
address. You agree that any registration information you give to Socialinsight.io
will always be accurate, correct and up to date. You are responsible for
creating a secure password and protecting the Account from unauthorized access.
You will be held responsible for any activity that occurs under your Account.
You are solely responsible for any and all activity that occurs on or through
your Account. You agree to notify Socialinsight.io immediately of any
unauthorized use of your Account or password or any other breach of security. Socialinsight.io
may access your Account from time to time to provide You assistance with
technical or billing issues or in order to maintain or improve the Services.
Certain features of the Site or the Services are associated
with charges or fees. All charges and fees are listed in U.S. Dollars unless
expressly identified otherwise. You agree to pay any applicable charges and
fees associated with your use of the Services. To access the parts of the
Services that are associated with charges and fees, you must provide requested
details and follow applicable billing procedures. Billing procedures are
subject to change at any time without prior notice to you. By providing a
payment method, you represent that you are authorized to use the payment method
you provided and that the information provided by you is true and accurate. Socialinsight.io
accounts are billed in advance on a monthly basis and are non-refundable. There
will be no refunds or credits for partial months of Service, upgrade/downgrade
refunds, or refunds for months unused with an open Account. In order to treat
everyone equally, no exceptions will be made. Downgrading your Service may
cause the loss of content, features, or capacity of your account. Socialinsight.io
does not accept any liability for such loss. Socialinsight.io reserves the
right to suspend or terminate your access to the Services for nonpayment.
You may use the data/content collected and displayed from your use of
the Service solely for informational purposes. You understand and acknowledge
that such data/content may not be exhaustive and the analysis of the data/content
is based on what third-party data sources provide to Socialinsight.io. The
data/content is based on publicly available data/content and Socialinsight.io
does not verify the accuracy of data/content provided by such third parties.
Any use of the data/content except as specifically described herein is strictly
prohibited. In addition, the data/content collected and displayed may require
access to third party sites and such third parties may prevent Socialinsight.io
from generating such data/content. Furthermore, government regulations and/or
compliance with applicable laws may prevent Socialinsight.io from using certain
data/content or providing it to you. You agree that you shall evaluate and bear
all risks associated with the Services, including any reliance on the accuracy,
completeness, or integrity of such Services. By using the Site and Services,
you represent and warrant that you have such knowledge and experience in
financial and business matters that you are capable of evaluating the merits
and risks of the information made available in the Site and Services, and make
effective use of the Services provided by Socialinsight.io as an analytical
tool. You acknowledge that the Services are made available to you without any
warranties of any kind. By using the Services you understand and agree that
your use of the Services is at your sole discretion and risk. The Site may
contain links to other sites on the Internet which are owned and operated by
Third Party Vendors and other third parties (the “External Sites”). You
acknowledge that Socialinsight.io is not responsible for the availability of,
or the materials located on or through, any External Sites. You acknowledge
that by accessing the Site, you may come into contact with content that you
find harmful, offensive, threatening, indecent or objectionable and you
acknowledge that Socialinsight.io shall have no liability to you for the
content including, but not limited to explicit language and other potentially
You must not create multiple accounts for
disruptive or abusive purposes, or with overlapping use cases. Mass account
creation may result in suspension of all related accounts. Please note that any
violation of these Terms of Service is cause for permanent suspension of all
Cancellation Or Termination
Termination of the contract can be requested any time at [email protected] only from the email address associated with the account. If this is not possible, we reserve the right to ask for additional information to prove ownership, such as but not limited to the last four digits of the credit card. The changes will take effect from the date and time of the email request. Inactive accounts will not be considered as terminated, unless a specific request is sent.
If you terminate within 24 hours of your order, you will be eligible for a refund. Should more than 24 hours pass, your payment is non-refundable and your service will continue until the end of your subscription term.
The client permanently and irrevocably waives any and all rights to enact a ‘chargeback’ (that is, a disputed, reversed or contested charge with the applicable bank, credit card or charge card) against payments that were made during the period of the contract and are dated before the date of the termination request, for any reason whatsoever. Any chargeback processed against charges for Socialinsight.io will result in full and complete termination of all Socialinsight.io licenses and accounts due to the significant costs involved in administration of managing chargebacks.
You understand and accept that by canceling the Services: i) you may not receive a refund; ii) you may be obligated to pay all charges made to your billing account up to the time of cancellation; iii) you may lose access to and use of your Account and any Services and Services credits contained therein. You acknowledge and agree that Socialinsight.io may terminate your Account for cause with or without prior notice to you. Cause for termination includes but is not limited to infringement or violation of the Terms, partial or complete discontinuance of the Services and/or Site, extended periods of inactivity on your Account, request to do so by law, and non-payment of fees or charges owed by you to Socialinsight.io.
Socialinsight.io is under no obligation to store your Content and may delete your Account and your Content immediately upon termination or may keep your Account and your Content for up to 60 days following the last day of the month of termination. If the account is reactivated, upon request from you, we will make any and all of your Content available for access, if possible.
You acknowledge and agree that the Site and
Services are the exclusive property of Socialinsight.io and except as may be
otherwise provided herein, Socialinsight.io does not grant any express or
implied right in them to you. You agree not to remove, obscure, or alter any
proprietary rights notices (including copyright and trade mark notices) which
may be affixed to or contained within the Site. Socialinsight.io owns the copyright
for the Site as a compilation, and all Services accessible from the Site. All
content included on the Website, such as text, graphics, logos, button icons,
images, data compilations, and software, is the property of Socialinsight.io or
its content suppliers and protected by international copyright laws. Any third
party marks displayed on the Site and/or Services are the property of their
respective owners. You further acknowledge that the Services may contain
information which is designated confidential and that you shall not disclose
such information without Socialinsight.io’s prior written consent.
WARRANTIES AND LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY
APPLICABLE LAW, SOCIALINSIGHT.IO AND ITS AFFILIATES, OFFICERS, EMPLOYEES,
AGENTS, PARTNERS, AND LICENSORS EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND,
EXPRESS OR IMPLIED, AS TO THE ACCURACY, ADEQUACY OR COMPLETENESS OF ANY OF THE
INFORMATION CONTAINED IN THIS SITE OR CREATED BY THE SERVICES. THE MATERIALS,
CONTENT ON THIS SITE AND SERVICES ARE PROVIDED TO YOU ON AN “AS IS” BASIS,
WITHOUT ANY WARRANTIES AS TO MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE OR USE NOR WITH RESPECT TO THE RESULTS WHICH MAY BE OBTAINED FROM THE
USE OF SERVICES. SOCIALINSIGHT.IO MAKES NO WARRANTY THAT i) THE SERVICES WILL
MEET YOUR REQUIREMENTS: ii) THE SERVICES WILL BE ERROR-FREE, SECURE, OR UNINTERRUPTED;
iii) ANY ERRORS WILL BE CORRECTED; AND iv) THE QUALITY OF THE SERVICES WILL
MEET YOUR EXPECTATIONS. ANY SERVICES DOWNLOADED OR OTHERWISE ACCESSED THROUGH
THE USE OF THE SITE IS AT YOUR OWN DISCRETION AND RISK AND SOCIALINSIGHT.IO
SHALL HAVE NO RESPONSIBILITY OR LIABILITY FOR ANY ERRORS OR OMISSIONS NOR SHALL
IT BE LIABLE FOR ANY DAMAGES, WHETHER DIRECT OR INDIRECT, SPECIAL OR
CONSEQUENTIAL, EVEN IF THEY HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU
FROM SOCIALINSIGHT.IO OR ITS SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY
STATED IN THE TERMS. IN NO EVENT SHALL THE LIABILITY OF SOCIALINSIGHT.IO OR ANY
OF THEIR AFFILIATES PURSUANT TO ANY CAUSE OF ACTION, WHETHER IN CONTRACT, TORT,
OR OTHERWISE, EXCEED THE FEE PAID BY YOU FOR ACCESS TO SUCH SERVICES.
FURTHERMORE, SOCIALINSIGHT.IO SHALL HAVE NO RESPONSIBILITY OR LIABILITY FOR
DELAYS OR FAILURES DUE TO CIRCUMSTANCES BEYOND THEIR CONTROL.